Cancellation Policy

Last updated: 24 October 2026

Before dispatch

Email support@lectovelle.com as soon as possible with your order number and a clear cancellation request.

If the order has not been dispatched, we will cancel it and issue a full refund, including any delivery charge, without undue delay and within 10 calendar days after your request.

After dispatch

We may be unable to intercept a parcel, but dispatch does not remove your right to cancel.

For eligible online purchases, you may notify us of cancellation without giving a reason until 14 days after delivery.

For a single order delivered separately, the period runs from the last delivery.

Send the goods back within 14 days after notifying us.

Free return arrangements

We pay return postage and provide a prepaid label or collection. Contact us for arrangements.

A valid statutory cancellation does not depend on our approval.

Refunds

For a whole-order cancellation, we refund the goods and original standard delivery charge.

Refunds are issued within 10 calendar days after the goods are received back or you provide evidence of sending them, whichever is earlier.

Any lawful diminished-value deduction is explained in our Returns & Refunds Policy.

Our additional 30-day return offer and statutory rights for faulty goods remain available.

This policy does not limit mandatory consumer rights.

Contact

Email: support@lectovelle.com
Telephone: +1 218-533-6021