Privacy policy
Last updated: 24 October 2026
Who is responsible
GOLDMERE HOUSEHOLD LLC, trading as LECTOVELLE, is responsible for personal information collected to operate lectovelle.com, fulfil orders and provide customer support.
Information we process
When you browse, order or contact us, we process information relevant to that activity. This includes your name, email address, telephone number, billing and delivery addresses, order and transaction details, customer messages, and technical information such as IP address, browser, device and site interactions.
Payment providers process payment credentials through checkout. Please do not email us full card details or passwords.
Purposes and lawful bases
We use contact, order and transaction information to take steps at your request and perform our contract with you, including payment, delivery, returns and support.
We process relevant records to comply with legal obligations, including accounting, tax and valid regulatory requests.
We rely on legitimate interests, where balanced against your rights, to secure our store, investigate fraud, resolve disputes and improve customer service.
Where required, we rely on consent for marketing and optional tracking. You can withdraw consent without affecting earlier lawful processing. Necessary order messages are separate from promotional marketing.
Where information comes from and who receives it
We receive information directly from you and through our store, checkout and service providers.
Our store is hosted on Shopify. Relevant information is shared with Shopify, payment providers, fulfilment and delivery providers, and providers supporting our communications, store security and administration as necessary for their services.
Professional advisers and authorities may receive information where needed for legal matters or lawful obligations. Providers may also process information for their own disclosed purposes under their privacy notices.
Cookies and marketing
Essential technologies support checkout, shopping baskets, security and other requested functions.
Optional analytics or advertising technologies, if enabled, are subject to the consent or other requirements that apply to them. Where consent is required, you can accept or reject optional categories through the available privacy controls and change your choice later.
Marketing emails include an unsubscribe option. Blocking essential cookies may prevent parts of the store from working.
International processing
Our business is in the United States and Shopify or other service providers may process information outside the UK.
Where a restricted transfer requires protection, applicable transfer safeguards must be in place, such as an applicable adequacy arrangement or approved contractual safeguards. Contact us for information about the safeguards relevant to your data and how to obtain a copy.
Retention and security
We retain information only as long as needed for its purpose. Relevant criteria include completing orders and returns, ongoing customer enquiries, accounting and tax requirements, and applicable claim periods.
Records subject to an unresolved dispute may be kept until the matter ends.
Security measures and access controls are used to protect information, but no transmission or storage system is completely risk-free.
Your rights
Depending on the circumstances, UK data protection rights include access, correction, deletion, restriction, objection, portability and withdrawal of consent.
You may object to direct marketing at any time.
To make a request, email support@lectovelle.com. We may reasonably verify your identity. We normally respond within one month, subject to lawful extensions and exceptions.
You may complain to the UK Information Commissioner's Office:
https://ico.org.uk/make-a-complaint/
Providing information
Information necessary for payment, delivery and order contact is required to fulfil a purchase. If it is not supplied, we may be unable to process the order.
Optional marketing consent is not a condition of buying.
Changes
We may update this notice to reflect changes in our processing or legal requirements. The date above identifies the latest version.
Contact
LECTOVELLE
Operated by GOLDMERE HOUSEHOLD LLC
730 E Main St, Frankfort, KY 40601, United States
Email: support@lectovelle.com
Telephone: +1 218-533-6021